Terms & Conditions, Sample Product Policy, Refund & Exchange Policy
By purchasing from Umair Traders, you agree to the following terms and conditions, sample product policy, and our refund and exchange policy:
Terms & Conditions
- Product Availability: All products are subject to availability. We reserve the right to cancel or modify orders if they are unavailable.
- Pricing: Prices are subject to change without notice. Depending on the order, taxes and shipping charges may apply.
- Payment: Payment must be made at the time of purchase, and accepted methods include bank transfers, credit/debit cards, or other designated payment systems.
- Shipping & Delivery: We aim to deliver products on time, but delivery dates may vary depending on stock availability and location. Delivery charges are calculated based on order size and destination.
- Customer Responsibility: It is the customer’s responsibility to ensure that the correct product is selected. Any error in ordering or incorrect details provided will be the responsibility of the customer.
Sample Product Policy
- Sample Availability: Umair Traders offers samples for certain products, allowing customers to evaluate the quality, design, and suitability before making a full purchase.
- Charges: Sample products may be available for a nominal fee, which can be deducted from the final order value if the customer proceeds with a full purchase.
- Request Process: Customers interested in requesting a sample should contact us at umairtraders@aluminiumut.com. Samples are available based on product availability.
- Limitations: Sample requests are typically limited to one per product category. Not all products may have sample availability.
Refund & Exchange Policy
We want our customers to be fully satisfied with their purchases. If for any reason you are not satisfied, the following refund and exchange policy applies:
- Returns: Returns are accepted within 1 day from the date of delivery. To qualify for a return, products must be unused, in their original packaging, and in resalable condition.
- Exchanges: Exchanges can be made within 2 days of purchase for defective products or if the wrong product was delivered.
- Refunds: Refunds will be processed only if the product is defective or if the return request is accepted. Refunds will be issued to the original payment method.
- Non-returnable Products: Custom orders, special requests, or modified products cannot be returned or exchanged unless defective.
- Return Shipping: The customer is responsible for return shipping costs unless the product is faulty or incorrect.
For more details or to initiate a return, exchange, or sample request, please contact us at umairtraders@aluminiumut.com.
This policy ensures a smooth transaction and customer satisfaction, allowing you to shop confidently with Umair Traders.